Grow Exeter | Aug 13, 2018 | 0
Timewade: Technology & Cyber Security
‘Everything is in a state of flux, including the Status Quo’ – Robert Byrne
Technology has come along in leaps and bounds over the last 10 years. In fact, leaps and bounds almost doesn’t seem swift enough; the speed of an arrow being released from a crossbow might be a more accurate analogy.
Consider the music industry. The CD was still a dominant industry format back in 2008; fast forward to 2018 where we find that streaming has become more popular and the most convenient way, thanks to the advancement of smartphones, of listening to music. This has influenced the entire music industry, as artists find that people no longer buy the whole album on a disc and own it, instead, people prefer to create playlists which typically only include their favourite tracks.
Likewise, in the last ten years, technology has become more accessible to users. From the comfort of our homes, having the ability to listen to just about any song in the world at the touch of a button, is a reality. Aside from music, the world is our oyster when it comes to technology, the way we take and store our photos, interact, transact online, gather information, or simply the way our data is stored in the cloud. It seems like light years away from the way it was dealt with in the past. And yet it doesn’t take years for things to change. Julian Wills, MD at Timewade, says that “Any IT environment is in a constant state of flux”, so what could be relevant today will be old news tomorrow.
We all rely on Technology services which are kept running 24/7 – 365 days a year, to store our data. With this storage comes the need for increased security, as no one wants to think that their private documents or details are being accessed by anyone who has the intent to harm. The global cyber-attack on the NHS in 2017 is a good example of the havoc that can be wreaked when systems are vulnerable, and hackers are circling.
At Timewade, we are aware of the stress that cyber security brings, especially as the new GDPR regulations are enforced and the need to protect data becomes even more important. We also realise with rapid technological changes; how important it is to have a professional at hand. When it comes to our customers, we strive to foster an IT culture of innovation and on-going stability whilst raising performance.
It has been said that knowledge is power and, as such, we educate our customers on cyber threats and security. Whilst no IT provider can tell you that you are 100% protected, there is always the ‘human element’ and research shows that 25% of data breaches happen because people click on suspect links. Should that happen, we are there to assist and we have processes in place to get our customers up and running as quickly as possible. Let’s face it, we are all human, we make mistakes and many of us have felt the urge to click through on a link that may have taken us somewhere that we didn’t want to be.
We believe that Technology is an integral part of a company’s vision. IT should be an enabler for a business, and as such we aim to make businesses as productive as possible by speeding up their systems. We want people to be able to do their jobs properly, as that is going to have a positive impact on growth and productivity (always good news to a business owner). In turn, improved productivity will help our customers provide a great service to their customers. The proverbial ‘IT cycle of life’.
Our Best Practice
The way that we provide our customers with top quality IT support is by developing a close working relationship with them. We make sure that when our IT experts are on site, that they sit in the main office where most of the users are; we don’t want them sat in the server room or hidden in the server cupboard. We want our staff to engage and to feel part of the customer’s business and in turn, we want our customers to feel that they are part of ours. We believe that the best way to protect and support our customers is to join them on their journey, becoming part of the team. We embrace their culture and get to know their plans and vision so that we know exactly how to provide the support that they need on an ongoing basis and, in doing so, we provide them with peace of mind in an ever-changing industry.
We also meet with our customers regularly to advise on strategy as to what IT issues are on the horizon and this enables them to budget for the upcoming months. This culture of staying on track of what lies ahead has become an integral part of our customer’s planning and budgeting forecast for the short and long term.
If you would like to know more about how we can become part of your IT solution, please call us on
01392 367676, jump online at www.timewade.com or pop in for a visit.
Photo credit Blue Coat Photos